UX designer and positive force who strives to instill confidence in users and approachability in all things. As a trained designer, and natural people-person I have spent the past six years working directly with users to solve problems and stakeholders to grow businesses.
UX DESIGN SKILLS
TOOLS & LANGUAGES
Alaska Airlines, Product Designer - April 2018 - February 2019
Designed and shipped B2B product enhancements, to modernize the Alaska corporate travel program. Conducting AB testing, research, web design, and prototyping for products with the e-commerce loyalty team.
Jesse Orrico, LLC, UX Designer - August 2017- present
Jesse Orrico, LLC is a de novo Creative Agency located in Seattle, WA. I specialize in driving User Experience solutions; research, design, and validate user journeys and wireframes with Visual Designers, and Developers to produce our final products. My primary skills are UX Research, Interviewing, Data Synthesis, Wireframe Design, Prototyping, and Project Management. With a diverse client base - from non-profit websites to global aerospace technology companies - I'm adaptable to change, and am comfortable managing multiple projects at once.
AccelOne / T-Mobile, UX Designer & UX Strategist - March - May 2017
UX Connection: I was hired with a team to design the platform for a user-rewards (loyalty) app ecosystem that will benefit telecom companies, users, and digital ad companies by accessing user’s data-footprint. I was the primary point of contact between our stakeholders and my team, I provided the business strategy research, and conducted user-testing that influenced our final product. My team advocated for the user in our production and developed a successful business model, app interface, and prototype in three weeks.
General Assembly, UX Design & UX Research Student - February -April 2017
A 10-week immersive program; 60+ hours per week of in-class and independent learning
UX Connection: I developed a body of work using the full user experience design process, focusing on research, visual design, and content strategy in 1-2 week sprints, and completed three individual projects and three group projects in 10 weeks.
Liddane Tutoring and Learning Center, LLC, Web Designer - August 2016 - April 2018
Liddane is an education and learning start-up in Seattle, WA. | www.liddanetutoring.com
UX Connection: I create the visual design content and infographics, and manage the website for a growing student-first education center in Seattle, WA. I have been a part of this organization for three years working directly with students, families, and instructors as a tutor and mentor. I work one-on-one with students to better understand their needs and goals so I can design a learning experience that helps them succeed.
Wells Fargo, Service Manager, Lead Teller, CSSR, Teller - February 2011 -May 2017
UX Connection: I manage customer experience and team member engagement in a customer facing bank location by creating an empowering and positive work environment. This is my favorite role because I can make a direct impact on both clients and team by fostering user-first culture. My team and I work 1:1 with bank clients to help enhance and maintain their banking relationship, and help them achieve personal financial goals.
Achievements: I developed in-store bilingual processing guides to help my team better assist our Spanish-speaking customers, merit-based promotions: 2012, 2014, 2015, & 2016, Stellar Star award; leadership excellence 2015, Top-level individual customer experience awards 2011-2013, Service Excellence award: 2011
User Experience Design Immersive (UXDI), General Assembly - February - April 2017
Web Development/Design, Seattle Central College - January - December 2016
HTML/CSS, School of Visual Arts Seattle - Spring 2015
Bachelor of Arts, Major: Studio Art, Printmaking, University of Puget Sound - September 2006 - May 2010
VOLUNTEER WORK AND COMMUNITY ENGAGEMENT
Junior Achievement of Washington, 2013-2017: Teaching a biannual business and entrepreneurship class to 3-5th graders in Seattle public schools
Christmas House, 2015: Volunteered with Christmas House; helping provide Christmas gifts to low-income families
The Unfinished Picture Project, 2011: I taught printmaking and drawing classes to middle and high school students at Garfield Community Center in Seattle, WA. The program aimed to connect Seattle students with students in Israel and Palestine thru art as a way to build awareness and community between conflicting cultures
C.A.S.A, 2007-2010: (Court Appointed Special Advocates), I volunteered through Kappa Alpha Theta to raise money toward a nationwide philanthropic effort
Thank you for checking out my resume! I am always interested in new work opportunities, collaborative projects, and meeting creative people! I'd love to hear from you!